Key to Success: Having a Heart of Gold

I owe one of my businesses to this person. Through my many years as a business owner, I've tried many different ways of doing things, from toughness to compassion and consideration, but I found there has to be the right balance to create success. What ties all these ingredients together is having a heart of gold. Douglas Glanville from Sydney Strings shares his experience growing his family business and how he has done it.

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